Refunds & Cancellation
Updated 13 November 2026 · English
How to manage a subscription, request a refund or exercise your consumer rights.
Cancel a renewal
Use “Manage subscription” in your DesktopMom account or the subscription link in your Paddle receipt. You can also request help at paddle.net. Cancellation normally stops the next renewal and leaves access until the paid period ends. Uninstalling or signing out does not cancel a subscription. Earlier statutory cancellation rights remain available, including applicable Dutch rights after the initial fixed term.
Request a refund or withdraw
Contact Paddle through your receipt or paddle.net, or email barry.burgmeijer@gmail.com for help. Include the purchase email, order number if available, date and what you are requesting. No reason is required when exercising a statutory withdrawal right. Do not send card numbers, passwords or verification codes.
Your rights
Consumers generally have a 14-day withdrawal right for eligible online contracts. Digital-content exceptions require the applicable express consent, acknowledgement and confirmation; use of the app alone is not enough. Different rules may apply to ongoing services. See section 7 of our Terms & Conditions.
A valid statutory withdrawal is refunded by the seller within the applicable legal period, normally no later than 14 days after the withdrawal notice. Rights relating to faulty or misdescribed software remain separate and may include a remedy, price reduction or refund.
Beyond legal entitlements, refunds are assessed under the purchase terms and Paddle’s refund policy; we do not promise an additional unconditional refund period. Approved refunds may end paid access. Contact us if the portal’s end date does not respect a cancellation right that applies to you.